SHIPPING & RETURNS

International Orders

 

We ship to pretty much anywhere in the world! For international orders it is recommended that you email us your order at sales@battlegearbjj.fr  and we will quote you for the shipping which is additional, once accepted we will then send you an email for the total. For all international orders we only accept Stripe payments & will send you a Stripe invoice once we have totalled up your email order with international shipping charges and Stripe fees.

 

Events beyond our control

 

We shall have no liability to you for any failure to deliver any goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstances beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire explosion or accident.

 

Return Policy

 

*Please note that all postage of any item for whatever reason sent back to us will NOT be refunded, however in the case of faulty products, damaged products or any situation that requires a replacement, postage back to you will be covered by us. This does not apply if you simply want to return a product to be exchanged for another. In this case postage must be paid by you both ways.

Due to the nature of most of our products, once an item is worn, used or washed we cannot accept any form of return.

You can return your purchase at any time either before or up to 7 working days following the day you receive the goods by:

When returning a product please  notify us via e-mail at sales@battlegearbjj.fr (subject or title line 'Returns') Please include your full contact details and details of the return.

For change of mind cancellations and returns, a re-stocking fee of 20% of the original product price may be charged. Postage will not be refunded. Postage back to us will not be covered.

 

Refunds will only be made after the purchase item/s are returned to us. 

 

All return items must be in 100% brand new condition with all the relevant packaging intact. Your returned product must be complete and in 'as new' condition e.g. if you have opened the box to examine the product you must have done so without damaging or marking the product or packaging. It must not have been used in any way. It should be returned with the original box, packing and accessories you received with it. Any 'Free Gifts' received with the product must also be returned.

 

For all returns, a collection from you can be arranged at an extra charge.

We cannot cancel your purchase when:

--- if you have used, worn or washed the product in any way.

--- the goods were a special order to your specification or specially ordered for you.

Returns can be made to:

Battlegearbjj,fr ( returns )

91 Avenue Des Freres Roustan

Golfe Juan

06220

France

 

Faulty Goods

 

The following are guidelines. Wherever possible we will respond to your individual circumstances.

In the unlikely event that there is a fault or defect with your product upon receiving it, we will normally offer a prompt exchange and offer a replacement. In all cases we reserve the right to inspect the product and verify the fault.

To qualify for a refund or exchange the product must be:

--- in otherwise 'as new' condition

--- complete with the original packaging, accessories and any free gifts offered with it.

For defects and faulty products, please contact us at sales@battlegearbjj.fr and title the email ' Faulty products'. Please include all contact and order details and a short description of the fault. A staff member will get back to you very shortly.

These terms does not cover faults caused by accident, neglect, misuse or normal wear and tear and consumable items.

Postage back to us will not be refunded however in the case of a replacement, repair or exchange postage back to you will be free.